Service Manager helps manage the resources, products and services your business offers. Access your data locally or from the field using mobile or Web technologies to save time, lower expenses, monitor profitability, increase productivity, and most important, improve customer satisfaction.
Service Manager is fully integrated to the Sage 300 ERP suite, providing true accountability from a central point.
Service Manager links the different aspects of the Service process including:
Quotations, Jobs, Projects, Invoices, Credits, Templates
Job Planner, Labour Scheduling and Dispatch
Response Tracking, Escalation Management
Labour / Time Billing (Time Entry)
Scheduled, Conditional and Interval Based Preventative Maintenance
Service Level Agreements / Contracts
Warranty, Manufacturer/Vendor & Customer Returns (RAs)
Serialised Tracking of Equipment
Symptom, Fault, Solution Knowledge Base
Site and Equipment History
Requisitions and Purchase Orders
Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
Statistics by Site, Employee, Model, Industry, and more
Notations, Instructions, including File Attachments and Follow-ups
Employee and Customer Web Portals
Smartphone/ iPad/Tablet/Notebook Mobile Field Solutions (online/offline)
Service Centres / Branches / Departments / Divisions, and more.